예약 취소 및 환불 규정 (출발 전 계약 해제)
예약 취소는 당사자에 한하여 출발 여행 취소 가능하며 수수료는 다음과 같습니다.
- 여행 출발 15일전(~15) 까지는 여행비 환불
- 여행 출발 8일전(14~8) 까지는 여행비의 30% 취소료 적용
- 여행 출발 1일전(7~1) 까지는 여행비의 50% 취소료 적용
- 여행 당일 취소는 환불 없음
(단 항공, 호텔, 크루즈, 버스 등은 해당 회사의 규정에 따라 달라짐으로 문의 바랍니다.)
1) 크레딧카드로 지불된 금액 환불시에는 4%의 크레딧카드 수수료가 부가됩니다. (미주지역)
2) 크레딧카드로 지불된 금액을 지불일 이후(after eastern time 12am) 크레딧카드로 환불할 경우 8%의 크레딧카드 수수료가 부가됩니다. 지불당일(미국시간)은 수수료가 부가되지 않습니다.
3) 크레딧카드로 여행경비를 지급할 경우 카드는 여행자 중 한 명의 것이여야 합니다.
4) 크레딧카드로 환불 받을 경우 카드 회사로부터 수수료가 발생 할 수 있습니다.
여행 조건의 변경요건 및 요금 등의 정산
⑤ 여행조건은 아래의 경우에 한하여 변경될 수 있습니다.
1. 여행자의 안전과 보호를 위하여 여행자의 요청 또는 현지사정에 의하여 부득이하다고 쌍방이 합의한 경우
2. 천재지변, 전란, 정부의 명령, 운송, 숙박기관 등의 파업, 휴업 등으로 여행의 목적을 달성할 수 없는 경우
⑥ 여행조건 변경 및 여행요금 변경으로 인하여 여행요금에 증감이 생기는 경우에는 여행출발 전 변경분은 여행출발 이전에, 여행 중 변경분은 여행종료 후 10일 이내에 각각 정산(환급)하여야 합니다. ⑦ 상기 1항의 규정에 의하지 아니하고 여행조건이 변경되거나 계약의 해제, 해지로 인하여 손해배상액이 발생한 경우에는 여행출발 전 발생분은 여행출발 이전에, 여행 중 발생분은 여행종료 후 10일 이내에 각각 정산(환급)하여야 합니다.
⑧ 여행자는 여행출발 후 자기의 사정으로 숙박, 식사, 관광 등 여행요금에 포함된 서비스를 제공받지 못한 경우 당사에게 그에 상응하는 요금의 환급을 청구할 수 없습니다.
여행출발 후 계약 해지
1. 당사 또는 여행자는 여행출발 후 부득이한 사유가 있는 경우 이 여행계약을 해지할 수 있습니다. 단, 이로 인하여 상대방이 입은 손해를 배상하여야 합니다
2. 제1항의 규정에 의하여 계약이 해지된 경우 당사는 여행자가 귀국하는데 필요한 사항을 협조하여야 하며, 이에 필요한 비용으로써 당사의 귀책사유에 의하지 아니한 것은 여행자가 부담합니다.
BOOKING TERMS AND CONDTIONS
THE BOOKING CONTRACT
Your booking is confirmed and a contract exists when the Tour Operator issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator immediately.
CANCELLATIONS & REFUNDSCancellation request must be submitted to Travel Planner NY by written document. Should you want to cancel the trip for whatever reasons, we are happy to be at your service. Please study following cancellation policy carefully before your decision being made.
Travel Planner NY will assess a fee for cancellations. Additional airline, hotel and/or supplier fees may also be charged. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason..
15 working days prior to departureo up to 15 working days prior to departure : 100% of total cost Refund
o 14 to 8 working days prior to departure : 70% of total cost Refund
o 7 to 1 working days prior to departure : 50% of total cost Refund
o On the day of departure or no show : No Refund
o Air ticket/hotel/transportation-pass reservation may be non-refundable or require cancellation fee in accordance their own cancellation policy. Please contact Travel Planner NY beforehand
Noticeo If the payment had made by credit card and wish to cancel the trip, 4% from the total cost will be deducted from refund amount for the credit card transaction fee
NO SHOWSFailure to travel without prior notification is considered a no-show and the entire cost of reservation is non-refundable, subject to policies and procedures of the providers of travel and accommodations.
REFUSAL OF SERVICETravel Planner NY reserves the right to refuse service to travelers at their sole discretion and including without limitation if the traveler; (i) Manifests disruptive and/or unruly behavior; (ii) Has a contagious disease; (iii) made reservation after the maximum number of travelers had exceeded ; and/or (iv) made reservation for the trip that did not meet minimum number of travelers. Travel Planner NY assumes no liability for the acts of the service provider in refusing service.
RATESAll rates are quoted in U.S. Dollars unless otherwise noted
RATES DO NOT INCLUDEAirline baggage or seat assignment fees or other ancillary fees, passport and visa fees, some departure taxes, gratuities, meals, beverages, resort fees, hotel energy surcharges, parking and valet fees, insurance, telephone calls, additional bedding charges, laundry service, and other miscellaneous charges of a personal nature are not included except where specifically noted.
CHANGES PRIOR TO DEPARTURETravel Planner NY will assess a fee for each customer-initiated change to the reservation after receipt of payment, and additional airline, hotel and/or supplier fees may also be charged. Any change made will result in the reservation being re-priced at the rate in effect at the time of the change. A "name change" constitutes a cancellation and cancellation fees will apply
CANCELLATION BY TRAVEL PLANNER NYTravel Planner NY reserves the right to cancel a departure and will advise you of such cancellations before the tour departure date. If due to 'Force Majeure' or government travel advice, Travel Planner NY reserves the right to cancel a departure at any time. With any form of cancellation, Travel Planner NY will offer you alternative arrangements, and if the price of your alternative booking is of lower value than the original booking, we will refund the difference to you. If the price is higher, additional fees will be added. If you do not accept alternative arrangements, we will refund all payments you have made Travel Planner NY. Travel Planner NY will not be liable for any delay in, change to or cancellation of trips due to 'Force Majeure'. Also, Travel Planner NY will not be liable for any delays made by airlines due to weather conditions and technical problems. 'Force Majeure' means a circumstance beyond the reasonable control of Travel Planner NY., and includes, but is not limited to, war or threat of war, riot, civil strike, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire, and strikes
AIR TRANSPORTATIONTravel Planner NY has no control over and assumes no liability for airline strikes, schedule changes, flight delays, flight cancellations or other airline initiated changes. In the event of such an occurrence, the airline is responsible and will determine what action will be taken.
PASSPORTS AND TRAVEL DOCUMENTSAll individuals departing to/from the United States of America must be in possession of a valid passport. Please check that your passport is valid for 6 months or longer than your intended travel time. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. ESTA is required for entering USA from Korea.
RESPONSIBILITYTravel Planner NY is only responsible for reserving the items listed in the reservation details. The suppliers providing transportation, sightseeing arrangements, tours, excursions and accommodations ("Suppliers") for the vacations are independent contractors and are not agents, affiliates, representatives or employees of Travel Planner NY. All documentation, receipts and tickets are issued subject to the terms and conditions specified by the Supplier. By utilizing the services of the Suppliers, you agree that Travel Planner NY shall not be liable for (1) any accident, loss, injury or damage to you or to those traveling with you in connection with any accommodations, transportation or other services or resulting directly or indirectly from any occurrences or conditions including, but not limited to, negligence, defects in vehicles, equipment malfunction, strikes, "Acts of God," riots, terrorist acts or threats, wars, acts of governmental authority, theft, delays, weather conditions, environmental conditions, bankruptcy, cancellations or changes in itineraries or schedules or (2) loss or damage to property or injury to persons, caused by reason of any act or omission, intentional, negligent or otherwise by such third party Suppliers. Remember that all travel documents and required personal identification, as well as compliance with agricultural regulations are your responsibility. The customer contract in use by the airline, when issued, constitutes the sole agreement between you and the airline. Travel Planner NY reserves the right to decline to accept or retain any person as a member of the vacation at any time prior to departure or during the course of the vacation. In the unlikely event that the services or accommodations are not available as stated, due to reasons beyond Travel Planner NY control, efforts will be made to provide services or accommodations of equal standard and quality.
LIMITATION OF LIABILITYBy making a reservation, customer acknowledges that in all events, Travel Planner NY shall not be liable for any incidental or consequential damages and that the sole extent of Travel Planner NY, liability, if any, shall never exceed the amount actually paid by customer to Travel Planner NY.
Mailing Address:Travel Planner NY
158 Linwood Pl. #311
Fort Lee NJ 07024